How to Fix No New Pictures Found on This Device

If you are iPhone user and wanted to view your photos in Windows computer, you may encounter the “no new pictures found on this device” error which is very common. If you are looking for a solution for this error, then this article will be the perfect guide for you. This article will provide answers to your common question on why the photos are not visible on iPhone and also the methods to resolve the error.

What exactly happens when you connect your iPhone to Windows 10?

When you connect your iPhone with Windows 10 system, the following will happen:

Step 1: You will get a notification on the screen asking “Tap to choose what happens with this device”.

Step 2: Once you click on the above, you will view the following options: “Import photos and videos”, launch device to view the files” and “Take no action”.

Step 3: Now click on “Import Photos and Videos” and all the photos will be opened on your iPhone’s Windows 8 App.

Step 4: Select the photos to import by clicking on the “Import” button.

Fix No New Pictures Found Issue

Method 1: Keep Your Device Unlocked

As an advanced security feature, every mobile is coming with an integrated security feature which does not allow other devices to access your storage when your device is locked. So when you are facing the no new pictures found issue on the iPhone it is suggested to unlock your phone while you connect your device to the PC to access the storage and retrieve the stored pictures from your iPhone.

Method 2: Turn off the Passcode Temporarily

If the above method does not work then try to turn off the passcode temporarily. When you turn off the passcode you will be able to access the device from the Windows system as the security feature that blocks windows to access iPhone will be disabled. Follow the below steps to turn off the passcode temporarily:

Step 1: In your iPhone, go to “Settings”.

Step 2: Then, Tap on “Touch ID & Passcode”.

Step 3: Tap on “Turn Passcode Off”.


Method 3: Turn off Fix iCloud temporarily

Using the iCloud feature on an iPhone device, you can access all the information that is stored in the iCloud. When you turn off the iCloud feature on your phone, ensure that copy of the features information is stored on that device.

To turn off the Fix icloud feature temporarily, follow the below steps:

Step 1: Go to “Settings” and tap on the “Photos” option.

Step 2: Head to “iCloud Photos Library” and toggle it off.

Step 3: Tap on “Download Photos & Videos” when prompted.

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Method 4: rename file “PreviouslyAcquired.db”

If the above method didn’t work as well, try renaming the “PreviouslyAquired.db”. Follow the below steps to rename the db:

  • Switch to computer Windows and navigate to “C:Users[username]AppDataLocalMicrosoftPhoto AcquisitionPreviouslyAcquired.db”.
  • Rename the file with your name.

If you are not able to see the file, follow the below steps:

Step 1: Go to “Windows Explorer”.

Step 2: On the upper left hand side, click on “Organize” and from the drop down click on “Folder and Search options”.

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Step 3: Click on “View” tab in the “Hidden files and folders”. Hit on the “Show hidden files, folders and drives”.

Step 4: Click on “Ok” and view the hidden files.

Method 5: Log in a new User Account

If unfortunately things are still the same, we suggest you to try logging out of your current account and try login with a new User account to retrieve the missing photos. For this follow the below steps:

Step 1: Firstly log out of the iPhone account by tapping on “Settings” followed by your Apple ID and Tap “Sign Out”.

Step 2: Now, tap on “Sign In” icon and tap on “Use Existing Apple ID”.

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Step 3: Enter the new user credentials and tap on “Ok”.

Note: We are assuming that you’ve already an extra existing Apple ID. In case there is no existing Apple ID, you need to create one and use it to login as new user account.

Part 3: Some iPhone Photos Not Visible While Transferring to Windows?

When you are trying to transfer photos from iPhone to Windows, some of the photos will not be visible in the computer. This can happen when iPhone Optimize Storage is been selected. These steps can save you from the trouble.

Step 1: In your iPhone, go to “Settings” > “Apple ID” > “iCloud” and choose “Photos”.

Step 2: Look for the “Optimize iPhone Storage”. If it is selected, it means the originals are saved in iCloud. You need to choose “Download and Keep Originals” so that the photos are stored in the device. This will alter appear when you connect your iPhone to PC.

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Additionally, to fix the issue try to create a new user account following the below steps:

  • Go to “Settings”
  • In the “Accounts” section, select “Add an Account”.
  • Enter the “user name” > “Finish”.
  • Login with the new user account.


Generally when an iPhone is connected to Windows, the most irritating and annoying error that the iPhone users get is the “No new pictures are found on the device”. In such cases follow all the above mentioned solutions or methods to recover all the pictures into your computer and view them. This article acts as a perfect guide for you to resolve the error in an easy and efficient way.

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