We often encounter a variety of problems when updating the system, driver installation and program uninstallation, many times the system does not give a clear error message, which often makes people very frantic. In fact, for many errors, Windows 10 comes with a “reliability history” has been recorded in detail, we just need to open the view to find ways to solve the problem.
I recently installed the HP printer driver, each time the system will pop up an error message when the installation is halfway through the progress, repeat several times and still do (Figure 1). But the installation on another Windows 10 computer went smoothly, indicating that the driver itself is not an error.
Figure 1 Printer error
In fact, Windows 10’s “View Reliability History” will automatically record such errors in the background. Click “Control Panel→System and Security→Security and Maintenance→Expand Maintenance tab→View Reliability History”, and after starting the program, you can see that whenever the system encounters a running error, you can see a red “X” mark in the program window. Click on it to view it (Figure 2).
Figure 2 View Reliability History Main Screen
Tip: In the “Reliability Monitor” window, we can also see at a glance how likely the computer is to fail at the moment. The top half of the chart shows the stability index with a curve in the range of 1 to 10, which allows you to assess the overall stability of the system. For example, your computer has not prompted errors in the last month, then the system stability is obviously very good, otherwise we must carefully check the system error to find the cause of instability.
I opened the printer driver installation according to the time of the prompt error in which the record, and then click “View Technical Details”, in the window that opens you can see the module that led to the installation error is “QQpinyinTSF.dll” (located in C:windowssystem32IME QQpinyinTSF, which is actually a runtime library for QQ Pinyin) (Figure 3).
Figure 3 View error details
So why did the QQpinyin component cause the printer driver installation to fail? After careful analysis, it turns out that the default input method of my Windows 10 is QQ Pinyin, and the reason for the error may be that QQ Pinyin was called during the activation of the installer, and the “QQpinyinTSF.dll” file of the input method is not compatible with the installer, causing the installation to fail. After finding the cause of the problem, just go to “Settings→Language”, click “Always choose default input method”, then set “Microsoft Pinyin” as the default and restart the installation. The installation process will be completed successfully (Figure 4).
Figure 4 Setting default input method